Terms & Conditions

Trading as Detail Bug (“We/us”)

Detail Bug is an online shop that offers luxury valeting and detailing services and supplies. (“The Goods/Service”)

The customer (“You/the user”)

1. Acceptance of Terms

By accessing the content of www.detailbug.co.uk (“The Website”) you agree to be bound by the terms and conditions set out herein. If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services advertised on the Website and leave immediately. You agree that you shall not use the Website for illegal purposes and will respect all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

2. Copyright

All intellectual property of Detail Bug such as photos, logos, trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Detail Bug. By using the Website you agree to respect the intellectual property rights of Detail Bug and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website without first seeking written permission.

3. Disclaimers

The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. Where any advice is seen to be given it should not be treated as factual. The information contained within the Website is provided on an “as is” and “as available” basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the www.detailbug.co.uk website and cannot provide any representation that using the website will be error free. Detail Bug also reserves the right to modify, suspend or discontinue the Service with or without notice at any time and without any liability to you.

4. Third Parties

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

5. Severance

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

6. Other

Detail Bug reserves the right to refund any monies received in relation to an order and cancel the order if it believes the order to be fraudulent or malice.

7. Governing Law and Jurisdiction

This Agreement will be governed by the laws of the UK and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of UK courts without reference to rules governing choice of laws. If any provision of these Terms and Conditions is found to be invalid by a court under such jurisdiction, it will not affect the validity of the remaining provisions which will continue to have full force and effect.

8. Complaints Procedure

You can make a complaint in writing or by e-mail. Please provide your telephone number and your full postal address along with any order or reference number so we may retrieve all details from our records.

Please direct your complaint to:

Detail Bug

62 Dol Eithin

Caergeiliog

Holyhead

Anglesey

LL653NG

E-Mail: info@detailbug.co.uk

We aim to reply within 2 working days from when we receive your complaint. If it is not possible to give you a full reply within this time – for instance, because a detailed investigation is required – we will give you an interim response, telling you what is being done to deal with your complaint, when you can expect the full reply and from whom. That full reply will include details of who to contact next if you believe your complaint has not been dealt with properly. This Complaints Procedure does not affect your statutory rights as a consumer.

9. Description of Goods/Warranty and Liability

We warrant that the goods will, at the time of delivery, correspond to the description given by us. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchant ability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer’s purpose Goods are not sold on a trial basis. All products should be tested on an inconspicuous area prior to use to make sure of compatibility with surfaces. Detail Bug is not liable for any damage which could occur. Detail Bug makes no warranty, expressed or implied for any direct or consequential damage beyond purchase since Detail Bug has no control over users handling or effect of use.

10. Description of Services and Liability

We warrant that any valeting and detailing services will, at the time of collection, correspond to the description given by us. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchant ability or conditions of the services whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the service. All products used during a service are tested on an inconspicuous area prior to use to make sure of compatibility with surfaces. Detail Bug is not liable for any damage which could occur. Detail Bug makes no warranty, expressed or implied for any un-reported damage after the time of collection. Detail Bug is not liable for any damage caused during a service as a result of unknown or un-reported vehicle history such as interior or body repairs and re-sprayed panels where paint is thinner or behaves differently to the rest of the vehicle. 

11. Pricing Errors

In the event a product is listed at an incorrect price due to a typographical error or is charged at an incorrect price due to an error on the website, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

12. Receiving Goods

On receiving goods please inspect them for damage. Any damage to the goods through fault or damage in transit must be reported within 24 Hours of delivery or collection. We reserve the right to refuse a refund after this time period as we have a limited time period in which to report issues to our couriers.

If you require more information please email info@detailbug.co.uk or call 07903121074

13. Refund Policy 

For online sales you have a right to return items. This is known as a cooling off period if you change your mind on a purchase. You must notify us that you wish to return an item within 14 days of delivery and receipt of the item. You have 14 days to return an item to us after telling us you wish to return the item.

Items must arrive back us new, unused and in the condition that we supplied them.

You must also return any additional gifts or favours included in the box.

Upon receipt of goods we will refund the purchase price + any standard delivery fees paid. You will not receive a refund on postage upgrades (E.g: Next Day Delivery) . Orders that are over the "free" standard postage threshold will receive no refund on postage, this includes upgraded postage.

If there is no fault with the goods, it is you, the customer who is responsible for covering the costs of return postage and insuring the item to ensure it arrives with us safely. If the item is not received we cannot process a refund.

The refund will be issued to your original method of payment usually within 7 days of receiving the goods. Please note certain credit card companies may take a further 2-10 business day to post to your account. We reserve the right to refund you within 30 days of the return.

For custom made and bespoke items returns are not accepted.

 If there is a fault with the product you have different rights - see damaged or faulty goods policy.  

14. Refund Policy - Damaged or Faulty Goods 

The terms and conditions do not affect your statutory rights as set out in The Consumer Rights Act 2015. For damaged goods please see Receiving Goods statement. If the damage is reported within the set timeframe we will issue a full refund.

For faults arising after delivery you must report the fault to us within 30 days from when you bought the product.

Citizens Advice can tell you about your rights when buying online or in person. Phone them on 0345 404 0506 or 0345 404 0505 (Welsh language).

17. Cancellation
Consumer rights to cancel under the Distance Selling Regulations 2000 apply If you are acting as a consumer (i.e. not entering into a transaction for business purposes), and purchasing via mail/telephone/website order, you have a right to cancel your purchase within seven working days of the day after the date of delivery, and to return any unused item for a refund. These rights do not apply to Bespoke/personalised goods. For example, you do not have the right to a refund on items made to your size/colour/fragrance or any other specification. To cancel an order, e-mail, phone, or write to us. Have your invoice number to hand Goods must be returned unused, and you must take reasonable care of them. Return goods to us at the above address. Unless goods are faulty or incorrect, you must return them to us at your own expense. In the event that goods are faulty or incorrect, we will refund you the return delivery charge on receipt of the items. If we arrange collection of unwanted goods, we will deduct courier charges from your refund. Once items have been returned in an unused condition, with all parts and accessories present, we will supply a refund within 30 days of your notice to cancel.

 

18. Business to Business Returns

 For business transactions, we reserve the right to accept returned items, rectify defective items or issue a credit note/refund at our sole discretion only. A 20% - 50% restocking charge will apply to any returned B2B goods. We will only consider providing refunds, replacements, and so on, when items are returned in original, as-sold condition. If items are not returned in ‘as-sold condition’, Detail Bug reserves the right to apply additional charges. B2B customers are liable for the return delivery and insurance fees, and for ensuring the safe delivery to us. B2B customers are liable for the goods until we receive them. If goods are returned later than 14 days from the date we supply them, we will not issue a refund, credit note, or replacement. We do not accept any return of bespoke items, i.e. where the client has specified size/colour/fragrance or any other specification.

19. Shipping & Postage Fees

On receiving an order by 12pm we aim to process that order on the same day depending on stock availability. We do not guarantee to ship the item on the day the order is received. We offer free shipping on the advertised amount within the UK mainland only. N. Ireland, Scottish Highlands & International orders are subject to higher postage fees so are charged extra and do not qualify for Free Postage. All items are sent via a courier of our choosing.

For N. Ireland and Scottish Highlands please select the dedicated postage option given. If not we will cancel down the order, notify you of the reason and refund the order.

During sale and holiday periods such as Black Friday, Christmas, New Years etc, please allow 7-10 business days for your order to ship from the time of placing the order. We are extremely busy at these times so order processing and shipping can and will take longer than usual. For international shipping please contact us first to discuss a postage quote.

For custom and bespoke products please allow 2 working days for manufacture before any orders are shipped.

For Business to Business transactions where goods are supplied at trade price an additional shipping fee will be included and agreed upon prior to any transaction taking place.

20. Security

We prioritize your security and data information when ordering from us. Payment is taken via PayPal or Square so we never see nor hold your bank or card information. For PayPal security terms and condition please visit their site. We take no responsibility from loss of data as the result of an error of PayPal.

21. Privacy Notice

Your privacy and personal information matters. We have laid this out in a separate document in line with GDPR. Click the link below to view.